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F.A.Q.

HOW DO I KNOW WHAT SIZE I AM?

You Can Find Your Size On Our Sizing Guide (Linked At The Bottom Of The Website). Each Jacket Has Specific Sizing Information On The Product Listings. Our Jackets Are Pretty Fitted, So We Recommend Going For The Size Up If You Want A More Comfortable Or Relaxed Fit. For Inquiries Into Custom Sizing, Please E-Mail Us From Our Contact Page!

 

HOW DO I PLACE AN ORDER?

You Can Place An Order Directly On Our Website. You Can Also Email Our Sales Team (From Our Contact Page) And They Will Be More Than Happy To Assist You.

 

HOW WILL I KNOW WHEN MASTER HAS RECEIVED MY ORDER?

Easy!  Once You’ve Placed You Order, We Will Send You A Confirmation Email.

 

HOW WILL I KNOW WHEN MASTER HAS RECEIVED MY ORDER?

You May Select PayPal As A Payment Option During The Checkout Process.

After Having Confirmed The Details Of Your Billing Address, You Will Be Taken To The PayPal Login Page Where You Can Enter Your Account And Finish Your Payment.

If You Do Not Have A PayPal Account Yet, You Can Create One From The PayPal Login Page, Before Concluding Your Order.

 

WHAT IS YOUR SHIPPING POLICY?

We Ship Worldwide… Oh Yeah, And Did We Mention That We Ship For Free? All Items Are Shipped By Courier, And Can Be Tracked Online.  All Orders Require A Signature Upon Delivery To Ensure Your New Jacket Gets To You And Not Your Neighbour Jim..

 

HOW LONG WILL IT TAKE TO GET MY JACKET?

At Master We Make All Jackets Specific To The Individual; That Being Said, All Jackets Are Made To Order.  In Most Circumstances We Are Able To Have The Jacket Hand Crafted, Shipped, And Delivered Within Two Weeks.  However, To Be Safe We Do Quote Fulfillment Times As Being 2 To 3 Weeks.  The Upside To This Is That We Are Never Sold Out, And Your Size Will Always Be Available! 

 

WHAT IS YOUR RETURN POLICY?

Returns And Exchanges Must Be Requested Within 7 Days Of Receiving The Item.

If 7 Days Has Lapsed Since You Received Your Purchase, Unfortunately We Can’t Offer You A Full Refund Or Exchange.

In Order To Request A Return; Please Contact Info@Mastersupply.co Phone: 647-785-8993 And Provide Us With Your Order Number.

Once The Return Is Approved Please Return Your Garment(S) In Its Original Condition With All Tags Attached.  To Return Your Order, You Should Mail Your Product Please Contact Us For Warehouse Address.

Trackable Return Postage Must Be Prepaid. The Return Shipping Cost Is Non-Refundable.

In Addition, Please Keep In Mind That All Of Our Jackets Are Made To Order (I.e. Your Jacket Is Made Just For You), So In The Event That You Receive A Refund Or Exchange, A 20% Restocking Fee Will Be Deducted From Your Reimbursement.

Exchanges And Refunds Will Be Processed Within 5 To10 Working Days Of Receiving Your Order.

If A Jacket Was Purchased On A Sale Price (And/Or A Discount Of Over 25%), The Item Is Not Eligible For Return Or Exchange.

 

WHAT IS YOUR PRIVACY POLICY?

Master Is Committed To Protecting Our Customer's Privacy; We Only Collect Information Required To Process And Fulfill Orders.  We Are Not Affiliated With Any Third Party Data Collection Entities, And Will Not Share Any Of Your Personal Information Without Your Explicit Permission.  

 

I’M A MODEL/INFLUENCER; CAN WE WORK TOGETHER? 

We’re Always Looking For Fresh And Diverse Faces.  If You’re Interested In Working With Us, Please Send An E-Mail With Your Press Package To Info@Mastersupply.co And Our Social Media Manager Will Be In Touch! 

  

ARE YOUR JACKETS CUSTOMIZABLE TO ANY EXTENT?

Most Certainly! We Can Tweak Certain Parts Of Our Designs And Accessories (Such As Belt, Finish, Hardware, Shoulder Straps, Etc). Just Let Us Know If You’re Curious About A Custom Inquiry For Your Jacket! Chances Are We Can Accommodate.

 

ANY OTHER QUESTIONS?

Hit Us Up On Our Contact Page! Someone From The Team Will Be As Helpful As They Can. After-All, We Are Canadians..