If you receive your jacket, and you’d like a different size we’ve also got you covered. You may exchange it for a different size.
As with our returns, we offer streamlined exchange policy whereby we accept exchanges providing items are unworn, in new condition with all tags still attached and are returned within 30 days of you receiving the order.
Please pack item(s) with care so that they arrive in a presentable condition for such that they can be added to our stock for resale.
To initiate your exchange please contact us at firstname.lastname@example.org. All US/Canadian exchanges are subject to a $19.99 USD flat rate shipping fee. If you are from another country there is a separate process (scroll below).
Once your exchange has been approved you will be e-mailed a manual invoice for the Exchange shipping fee. Once the invoice is paid it will generate a new order number that you can use to track your exchange.
You will then be e-mailed a return shipping label for UPS. This is a fast-tracked return shipment service at a reasonable cost - you simply have to print a label and follow instructions.
Once we receive your exchange in the mail, we will authorize release of the new item from our shop/warehouse.
EXCHANGES OUTSIDE OF CANADA AND USA
If you reside outside of Canada/USA, you are responsible to mail the exchange to our Toronto office using a trackable service. You will be required to complete customs forms/invoices and we ask you please to mark the items as a return, referencing the original order number (we can provide this). Please also declare the value at no more than USD30. If you don’t follow this process, we will end up paying taxes and duties on the item for a second time around which we may deduct from your refund.
Please email email@example.com for the Toronto return shipping address.
Once you have provided us with the return tracking information, we will generate a new order number or you and authorize release of the new size from our shop/warehouse. You will be able to track your exchange with the new order number.
Discontinued items are not eligible for Exchanges.
Please note that if you have exchanged an item that we do not have control over how the destination country may or may not impose additional duty fees [excluding USA (under 800 USD is tax free) and Canada (no duty fees)].
As we do not have control or influence over this process we pay the return shipping cost to help offset any unforeseen tax fees. In addition we encourage our customers to keep their tax receipts, as most countries do have a process whereby an import fee can be challenged by the receiver.
We are pleased to offer custom sizing upon request. Please note that for custom orders that we are unable to accept exchanges as the jacket will be tailored specific to your body size/shape and can not be added to stock for resale. Please consult with us prior to placing a custom order.