Return/ Exchange Policy
All returns must be requested within 30 days of receipt of your order. In order to request a return; please contact firstname.lastname@example.org and provide us with your order number.
Once the return is approved, please return your garment(s) in its original condition with all tags attached. We will provide you with our Toronto return shipping address.
In the event that you reside outside of Canada or the United States and request a return you are responsible to cover the return shipping cost. A restocking fee will not be deducted from your full reimbursement, If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
In the event that you reside in Canada or the United States we are able to offer hassle free returns. Once your request has been made and approved we will send you a return shipping slip, Upon receipt of the return a standard 15% restocking fee will be applied to recover costs incurred in relation to shipping and handling.
Refunds will be processed within 5 working days of receiving the returned item.
If a jacket was purchased on a Clearance Price (a discount of over 30%), the item is not eligible for a return.
If you reside in Canada or the United States and you would like to exchange a jacket for another size you will be provided with a return shipping slip and you are responsible to send the unused jacket back in its original condition.
If you reside outside of Canada or the United States and you would like to exchange a jacket for another size you will be provided with the return shipping address and you are responsible to send the unused jacket back in its original condition with the shipping service of your choice (granted tracking information is provided).
Once we receive your exchanged jacket and your new jacket is ready, we will ship it to you at no additional charge.
The first exchange is on us, however on any subsequent returns you are responsible for the full shipping costs.
In the event that the item was purchased at discount over 30% and you would like an exchange you are responsible for the full shipping costs. You will be responsible for shipping the jacket you wish to exchange to our Toronto studio, and we will invoice you for the shipping cost of the new jacket prior to dispatch.
If you are outside of Canada and are shipping an item to our Toronto location for the purposes of a RETURN or EXCHANGE it is imperative that you mark the package as a RETURN in the invoice/shipping documents. Failure to do so will result in additional taxes that we are not responsible for. In the event that the parcel is not marked as a return we will NOT accept the exchange/return and the parcel will be returned to the sender.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We are pleased to offer custom sizing upon request. Please note that for custom orders that we are unable to accept exchanges/returns as the jacket will be tailored specific to your body size/shape. Please consult with us prior to placing a custom order.
KLARNA / SEZZLE PAYMENTS
If you checkout with Klarna or Sezzle, please note your payment agreement is with the provider and not with us. We do not have additional information regarding your payment.
If you are returning an order for refund, you will have to continue with your scheduled payments until your return is processed and refunded according to our specified timeline and policy.
We will then refund your order, and Klarna/Sezzle will refund your payment.
WEAR AND TEAR
Prior to dispatch all items are checked for quality assurance and are photographed; If your item is damaged upon arrival please contact us directly at Info@Mastersupply.co and provide us with your order number. We will ensure that the exchange process occurs in a timely fashion and that you do not incur any additional costs.
Please note that wear is a normal occurrence for full grain leather; from our perspective, it is a desired outcome and gives our garments character and attitude. We love seeing creases form and a natural patina develop. We are not responsible for undesired or abnormal wear and tear after 60 days from delivery. If we can, we are happy to address an issue and problem solve. However, we will not be able to assist with all issues, because we are not able to verify the conditions relating to the wear. We never let anyone leave disappointed, so please reach out us if you have any questions or concerns with your garment or experience.