What is your shipping policy?
We ship worldwide… oh yeah, and did we mention that we ship for free? All items are shipped by courier, and can be tracked online. All orders require a signature upon delivery to ensure your new jacket gets to you and not your neighbour Jim.
How long will it take to get my jacket?
At Master we make all jackets specific to the individual; that being said, all jackets are made to order. In most circumstances we are able to have the jacket hand crafted, shipped, and delivered within two weeks. However, to be safe we do quote fulfillment times as being 2 to 3 weeks. The upside to this is that we are never sold out, and your size will always be available.
Where do you ship from?
At present we are utilizing a mixed model for shipping. We continue to offer a made to order service with options for customization, and we also carry limited stock in our Toronto studio space. Packages will with ship out from Pakistan via DHL express or from Toronto, Canada depending on the item and nature of the order.
For customers outside of Canada, duty fees/taxes do apply and are determined by the destination country. Master Supply co. does not collect these fees and is not responsible for taxes collected by the destination country.
If you are placing an order from Canada please note that for Ontario residents that HST is applied at checkout. For all other provinces, GST is applied at checkout.