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WHAT IS YOUR RETURN POLICY?

 

Returns And Exchanges Must Be Requested Within 7 Days Of Receiving The Item.

 If 7 Days Has Lapsed Since You Received Your Purchase, Unfortunately We Can’t Offer You A Full Refund Or Exchange.

 

Returns

 

In Order To Request A Return; Please Contact info@mastersupply.co And Provide Us With Your Order Number.

Once The Return Is Approved Please Return Your Garment(S) In Its Original Condition With All Tags Attached.  To Return Your Order, You Should Mail Your Product Please Contact Us For Warehouse Address.

In Addition, Please Keep In Mind That All Of Our Jackets Are Made To Order (I.e. Your Jacket Is Made Just For You), So In The Event That You Receive A Refund Or Exchange, A 20% Restocking Fee Will Be Deducted From Your Reimbursement.

Exchanges And Refunds Will Be Processed Within 5 To10 Working Days Of Receiving Your Order.

If A Jacket Was Purchased On A Sale Price (And/Or A Discount Of Over 25%), The Item Is Not Eligible For Return Or Exchange.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Exchanges


If you would like to exchange your garment for another size we will waive the return postage fee as well as the restocking fee. The first exchange is on us, however on any subsequent returns you are responsible for postage as well as the standard 20% restocking fee.

If a jacket was purchased on a Sale Price (and/or a discount of over 25%), The item is not eligible for return or exchange.

 

Custom Orders

We are pleased to offer custom sizing upon request. Please note that for custom orders that we are unable to accept exchanges/returns as the jacket will be tailored specific to your body size/shape.

 

Damaged Items


Prior to dispatch all items are checked for quality assurance and are photographed; If your item is damaged upon arrival please contact us directly at Info@Mastersupply.co And Provide Us With Your Order Number. We will ensure that the exchange process occurs in a timely fashion and that you do not incur any additional costs.