In the event that you receive your jacket and it’s just not for you, and you’d like to initiate a return, we have you covered. You are able to initiate a return for a full refund.

All returns must be requested within 30 days of receipt of your order. We will not offer returns for items otherwise. 

We offer a streamlined return policy whereby we accept returns for refunds provided items are unworn, in new condition, and with all tags still attached.

Please pack the item(s) with care so that they arrive in a presentable condition so that they can be added to our stock for resale.

To initiate your return, please contact us at info@mastersupply.co.  All US/Canadian returns are subject to a $19.99 USD flat rate shipping fee.  If you are from another country, there is a separate process (scroll below).

This is a fast-tracked return shipment service at a reasonable cost, whereby you simply print a label and follow instructions.

If you are simply returning for once, you drop the parcel off with the courier your job is done. 

 

ALTERNATIVELY 

If you would like to use a different return service, you will likely be required to complete customs forms/invoices, and we ask you please to mark the items as a return, referencing the original order number (we can provide this). Please also declare the value at no more than 30 USD. 

If you don’t follow this process, we will end up paying taxes and duties on the item for a second time around, which may be deducted from your refund.

If you would like to use your own shipping service as opposed to our flat rate return portal, you are responsible for emailing us the tracking number along with your corresponding order number so that we can ensure a timely pickup and, ultimately, a timely refund. 

Please email info@mastersupply.co for the Toronto return shipping address.

Once we receive your order in the mail, we will issue a FULL REFUND on the original purchase price. Any associated shipping fees are non-refundable.

Refunds will be processed within 1-3 working days of receiving the returned item.

Bluejay Selvedge Denim

Please note that given high demand, we are unable to process exchanges on the Bluejay. If you need a different size, please make a separate purchase, and we will process the initial purchase as a return for a refund.

Accessories and small items

As noted in individual item descriptions accessories, T-shirts, hats, and the leather conditioner are final sale items and not eligible for a return or exchange. 

RETURNS OUTSIDE OF CANADA AND USA

If you reside outside of Canada/USA, you are responsible for mailing the return to our Toronto office using a trackable service.  You will be required to complete customs forms/invoices, and we ask you please to mark the items as a return, referencing the original order number (we can provide this). Please also declare the value at no more than USD30.  If you don’t follow this process, we will end up paying taxes and duties on the item for a second time around, which we may deduct from your refund.

Please email info@mastersupply.co for the Toronto return shipping address.

 

Additional Return Information 

 

In the event that the item was purchased at a discount greater than 30%, the item is not eligible for a refund; however, you are eligible for a store credit for the full purchase amount. 

Discontinued items are not refundable.

Please note that if you have exchanged an item, we do not have control over how the destination country may or may not impose additional duty fees [excluding the USA (under 800 USD is tax-free) and Canada (no duty fees)].

As we do not have control or influence over this process, we pay the return shipping cost to help offset any unforeseen tax fees. In addition, we encourage our customers to keep their tax receipts, as most countries do have a process whereby an import fee can be challenged by the receiver.

 

CUSTOM ORDERS 

Custom orders are NOT eligible for returns as the jacket will be tailored specifically to your body size/shape and has no resale value.  Please consult with us prior to placing a custom order.