Shipping policy – Master Supply Co.
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Shipping policy

What is your shipping policy?

We are proud to ship worldwide. We offer free shipping to Canada and the United States; for all other destinations, there is a flat rate of USD 25.00 shipping fee. All items are shipped by courier (either DHL UPS or FedEx) and can be tracked online.  All orders require a signature upon delivery to ensure your new jacket gets to you safely.  if you opt-out of the signature release we are not responsible for lost or stolen items.

 *Please note that we are unable to ship to P.O. boxes or A.P.O. boxes

 

How long will it take to get my jacket?

Our fulfillment times vary based on our stock; please check the item description for fulfillment estimates.


If we have your jacket in stock fulfillment times, generally range from 7 to 10 business days. If we do not have your jacket in stock we are often able to have the jacket handcrafted, shipped within two weeks. Regardless, to be safe we do quote fulfillment times as being 2 to 3 weeks for items not stocked (or for custom orders). 


Important Tax information for customers who reside outside of Canada / United States


For customers who reside outside of Canada / United States, duty fees/taxes do apply and are determined by the destination country. Master Supply co. does not collect these fees and is not responsible for taxes collected by the destination country.

Refusal to pay taxes will result in a forfeiture of your order. We are unable to accept any parcels “returned to sender”, and the parcel will therefore be destroyed by the courier. This is nonnegotiable. Should you refuse to pay your destination country taxes you will not be eligible for a return or an exchange and you are not eligible for any reimbursement. If you do not pay your taxes owed the parcel will be destroyed and you will not receive a reimbursement.

If you are placing an order from Canada please note that for Ontario residents that HST is applied at checkout. For all other provinces, GST is applied at checkout. If you live in Canada and your jacket is shipped from our workshop in Sialkot you do not need to pay any additional taxes beyond GST or HST.

If you are placing an order from the United States and your order value is under 800USD you are exempt from duty taxes.

Where do you ship from?

At present we are utilizing a mixed model for shipping. We continue to offer a made-to-order service with options for customization, and we also carry limited stock in our Toronto studio space. Packages will ship out either from Sialkot or from Toronto depending on the item and nature of the order. To ensure that our orders are expedited to our customers swiftly, safely and securely, we utilize both DHL Express, UPS and FedEx.