Refund policy – Master Supply Co.
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Refund policy

This policy applies to all orders placed after November 02, 2022.  

RETURNS FOR REFUND

In the event that you receive your jacket and it’s just not for you, and you’d like to initiate a return, we have you covered. You are able to initiate a return for a full refund.

All returns must be requested within 30 days of receipt of your order. 

We offer a streamlined return policy whereby we accept returns for refunds provided items are unworn, in new condition, and with all tags still attached.

Please pack the item(s) with care so that they arrive in a presentable condition so that they can be added to our stock for resale.

 

To initiate your return, please contact us at info@mastersupply.co All US/Canadian returns are subject to a $19.99 USD flat rate shipping fee.  If you are from another country, there is a separate process (scroll below).

 

You can order and pay for the return shipping via our website

This is a fast-tracked return shipment service at a reasonable cost, whereby you simply print a label and follow instructions.

If you are simply returning for once, you drop the parcel off with the courier your job is done. 

 

ALTERNATIVELY 

 

If you would like to use a different return service, you will likely be required to complete customs forms/invoices, and we ask you please to mark the items as a return, referencing the original order number (we can provide this). Please also declare the value at no more than 30 USD. 

 

If you don’t follow this process, we will end up paying taxes and duties on the item for a second time around, which may be deducted from your refund.

 

If you would like to use your own shipping service as opposed to our flat rate return portal, you are responsible for emailing us the tracking number along with your corresponding order number so that we can ensure a timely pickup and, ultimately, a timely refund. 

 

Please email info@mastersupply.co for the Toronto return shipping address.

 

Once we receive your order in the mail, we will issue a FULL REFUND on the original purchase price. Any associated shipping fees are non-refundable.

Refunds will be processed within 1-3 working days of receiving the returned item.

 

RETURNS OUTSIDE OF CANADA AND USA

 

If you reside outside of Canada/USA, you are responsible for mailing the return to our Toronto office using a trackable service.  You will be required to complete customs forms/invoices, and we ask you please to mark the items as a return, referencing the original order number (we can provide this). Please also declare the value at no more than USD30.  If you don’t follow this process, we will end up paying taxes and duties on the item for a second time around, which we may deduct from your refund.

 

Please email info@mastersupply.co for the Toronto return shipping address.

 

Additional Return Information 

 

In the event that the item was purchased at a discount greater than 30%, the item is not eligible for a refund; however, you are eligible for a store credit for the full purchase amount. 

 

Discontinued items are not refundable.

 

Please note that if you have exchanged an item, we do not have control over how the destination country may or may not impose additional duty fees [excluding the USA (under 800 USD is tax-free) and Canada (no duty fees)].

 

As we do not have control or influence over this process, we pay the return shipping cost to help offset any unforeseen tax fees. In addition, we encourage our customers to keep their tax receipts, as most countries do have a process whereby an import fee can be challenged by the receiver.

 

CUSTOM ORDERS 

 

Custom orders are NOT eligible for returns as the jacket will be tailored specifically to your body size/shape and has no resale value.  Please consult with us prior to placing a custom order. 

 

KLARNA / SEZZLE/AFTER-PAY PAYMENTS


If you checkout with After Pay, Klarna or Sezzle, please note your payment agreement is with the provider and not with us. We do not have additional information regarding your payment. Also, note that the website currency must be set to USD to access these payment options.

If you are returning an order for a refund, you will have to continue with your scheduled payments until your return is processed and refunded according to our specified timeline and policy.

We will then refund your order, and the later payment service will refund your payment.

WEAR AND TEAR

Prior to dispatch, all items are checked for quality assurance and are photographed; If your item is damaged upon arrival, please contact us directly at Info@Mastersupply.co and provide us with your order number. We will ensure that the exchange process occurs in a timely fashion and that you do not incur any additional costs.

Please note that wear is a normal occurrence for full-grain leather; from our perspective, it is the desired outcome and gives our garments character and attitude. We love seeing creases form and a natural patina develop. We are not responsible for undesired or abnormal wear and tear after 60 days from delivery. If we can, we are happy to address an issue and problem-solve it. However, we will not be able to assist with all issues because we are not able to verify the conditions relating to the wear. We never let anyone leave disappointed, so please reach out to us if you have any questions or concerns with your garment or experience.